ServiceTitan’s Commercial Sales and Marketing Report Reveals AI-Enabled CRMs Drive New Leads and Revenue Growth

57% of Contractors Spend Nearly Half of Their Time on Non-Selling Activities, Stalling Growth and Performance Opportunities

LOS ANGELES, Sept. 30, 2025 (GLOBE NEWSWIRE) -- ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released its first annual Commercial Sales and Marketing Report, which surveyed over 1,000 commercial sales and marketing contractors. The report reveals that 57% of commercial contractors spend close to half of their time on non-selling activities, indicating they are missing out on opportunities to improve performance and drive growth. While a majority of businesses are using customer relationship management (CRM) systems, contractors report being stuck doing work that the right CRM and AI could automate, ultimately solving many of their core challenges.

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