Descartes’ Study Finds 67% of Freight Forwarders and Customs Brokers View Technology as Fundamental to Growth

Automation and AI emerge as critical differentiators for logistics services providers facing global instability, tariff volatility and cost pressures

LONDON and ATLANTA, Nov. 04, 2025 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced the results of its Global Forwarder/Broker Benchmark Study of more than 400 companies, highlighting a logistics industry navigating global uncertainty and technological opportunity. According to the study, global instability (60%), tariff changes (42%) and customer pricing pressure (61%) are among the most significant challenges freight forwarders and customs brokers expect to face over the next five years. In the face of these headwinds, however, 67% of respondents viewed technology as fundamental or highly important to growth, and an overwhelming 55% cited implementing new technologies as the top strategy to grow over competitors (see Figure 1).

Read more at globenewswire.com