Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small

SAN MATEO, Calif., June 11, 2025 (GLOBE NEWSWIRE) -- Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platform, a connected, intelligent, continuously learning system of AI agents that don’t just reply to service questions, but can resolve them. Whether it’s processing an insurance claim, updating a payroll record, or booking a new shipment, Freddy AI now takes action across the applications businesses already use.

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